Salmi Exploring the relationships among service quality features, perceived value and customer satisfaction.
Cronbach LJ. Quality control 2nd ed. In this paper, it was concluded that there is a necessity of research in relation to integrate socio-emotional, intellectual, ethical values that benefit QMS.
Revista Ingenieras 8 28 : The adoption of TotalQuality Management in Scotland. Quality control handbook.
The main objective of this research is to carry out a critical analysis by relating the importance of the human factor of QMS, through research on socio-emotional, intellectual factors and ethics values for achieving the effectiveness of QMS at all organization levels; it also provides a link between variables of quality culture, value propositions, and innovation.
Ishikawa K. However, Zeng, Tian and Tam concluded that although the ISO standard has been adopted by many companies in China, the main barrier is the attitude that negatively contributes to expected results from certification.
Internatioanal Journal of Production Research.